Privacy Policy

OVERVIEW

TAIA Jewellery respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how TAIA Jewellery (“TAIA Jewellery,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit, use, or make a purchase through our website and related services (the “Services”).

Our online store is powered by Shopify, which provides the ecommerce infrastructure that allows us to offer our products and Services to you.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with TAIA Jewellery, we may collect personal information including:

Contact Information

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products purchased
  • Order number
  • Purchase history
  • Order value
  • Shipping information
  • Returns and refund information
  • Promotional offers used

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

Depending on the payment method used, payment providers may collect information such as:

  • Credit or debit card details
  • Billing information
  • Payment authorization information

TAIA Jewellery generally does not directly store full payment card numbers.

Account Information

If you create or use a customer account, we may collect:

  • Login information
  • Account preferences
  • Order history
  • Saved information associated with your account

Customer Service Information

If you contact us, we may collect information you provide in connection with your request, including:

  • Emails and messages
  • Order-related questions
  • Return requests
  • Shipping claims
  • Photos or videos submitted in connection with product issues
  • Other customer service communications

Website and Device Information

When you interact with our website, we and our service providers may automatically collect information such as:

  • IP address
  • Browser and device type
  • Operating system
  • Referring website
  • Pages and products viewed
  • Cart and checkout activity
  • Approximate location
  • Cookies and similar technologies
  • Information about how you interact with our website

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect information:

  • Directly from you
  • Automatically through your use of our website
  • From Shopify and payment processors
  • From shipping and logistics providers
  • From customer service platforms
  • From analytics and advertising providers
  • From social media platforms where permitted
  • From other service providers that assist us in operating our business

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes:

Process and Fulfill Orders

  • Process payments and confirm orders
  • Prepare and ship purchases
  • Provide tracking information
  • Process returns, exchanges, refunds, or store credit
  • Communicate with you about your order

Provide Customer Support

We may use your information to respond to questions, product concerns, shipping issues, damaged or incorrect item claims, returns, and exchanges.

Operate and Improve Our Services

We may use information to maintain and improve our website, understand how customers use our Services, improve our products and customer experience, detect technical issues, and develop new products, services, or features.

Marketing and Advertising

Where permitted by applicable law, we may use information to:

  • Send promotional emails
  • Share product launches, offers, and promotions
  • Provide personalized advertising
  • Measure advertising performance
  • Recommend products that may interest you

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to detect and prevent fraudulent or unauthorized activity, investigate suspicious transactions, protect our customers and Services, and enforce our Terms of Service.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, respond to lawful requests, maintain tax and financial records, establish or defend legal claims, and protect our legal rights.

4. COOKIES AND SIMILAR TECHNOLOGIES

TAIA Jewellery, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning and maintain your shopping cart
  • Remember your preferences
  • Understand website traffic and customer behavior
  • Improve website performance
  • Measure advertising effectiveness
  • Provide personalized advertising
  • Detect fraud and security threats

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, personalization, or advertising, subject to applicable law and your available privacy choices.

You may be able to control cookies through your browser settings or privacy controls available on our website. Disabling certain cookies may affect the functionality of the Services.

5. SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell products and provide our Services.

As part of providing its services, Shopify may collect and process personal information relating to your use of our website and purchases.

Information processed by Shopify is also subject to Shopify’s own privacy practices.

Because Shopify operates globally, your information may be processed or stored in countries different from the country in which you live.

6. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information in the traditional sense of selling customer lists for money.

However, we may share personal information with service providers and business partners where necessary to operate our Services, including:

  • Shopify and payment processors
  • Shipping carriers and fulfillment providers
  • Email and customer support providers
  • Analytics and advertising services
  • Fraud prevention, IT, and hosting providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We may share only the information reasonably necessary for these providers to perform services on our behalf.

7. ADVERTISING AND ANALYTICS

We may use third-party advertising and analytics platforms to understand customer behavior and promote TAIA Jewellery.

These platforms may collect information such as website visits, product views, purchases, device identifiers, cookies, and advertising interactions.

This information may be used to measure advertising effectiveness, build audiences, display personalized advertisements, and improve marketing campaigns.

Depending on where you live, certain types of targeted advertising or data sharing may be considered a “sale,” “sharing,” or similar activity under applicable privacy laws.

Where required, you may have the right to opt out of certain uses of your personal information.