Privacy policy

Overview

TAIA Jewellery respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how TAIA Jewellery (“TAIA Jewellery,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit, use, or make a purchase through our website and related services (the “Services”).

Our online store is powered by Shopify, which provides the ecommerce infrastructure that allows us to offer our products and Services to you.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with TAIA Jewellery, we may collect personal information including:

Contact Information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

  • Products purchased

  • Order number

  • Purchase history

  • Order value

  • Shipping information

  • Returns and refund information

  • Promotional offers used

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

Depending on the payment method used, payment providers may collect information such as:

  • Credit or debit card details

  • Billing information

  • Payment authorization information

TAIA Jewellery generally does not directly store full payment card numbers.

Account Information

If you create or use a customer account, we may collect:

  • Login information

  • Account preferences

  • Order history

  • Saved information associated with your account

Customer Service Information

If you contact us, we may collect information you provide in connection with your request, including:

  • Emails

  • Messages

  • Order-related questions

  • Return requests

  • Shipping claims

  • Photos or videos submitted in connection with product issues

  • Other customer service communications

Website and Device Information

When you interact with our website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Products viewed

  • Cart activity

  • Checkout activity

  • Approximate location

  • Cookies and similar technologies

  • Information about how you interact with our website

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect information:

  • Directly from you

  • Automatically through your use of our website

  • From Shopify

  • From payment processors

  • From shipping and logistics providers

  • From customer service platforms

  • From analytics and advertising providers

  • From social media platforms where permitted

  • From other service providers that assist us in operating our business

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

Process and Fulfill Orders

Including to:

  • Process payments

  • Confirm orders

  • Prepare and ship purchases

  • Provide tracking information

  • Process returns, exchanges, refunds, or store credit

  • Communicate about your order

Provide Customer Support

Including responding to:

  • Questions

  • Product concerns

  • Shipping issues

  • Damaged or incorrect item claims

  • Returns and exchanges

Operate and Improve Our Services

We may use information to:

  • Maintain our website

  • Improve website functionality

  • Understand how customers use our Services

  • Improve products and customer experience

  • Detect technical issues

  • Develop new products, services, or features

Marketing and Advertising

Where permitted by applicable law, we may use information to:

  • Send promotional emails

  • Share product launches

  • Share offers and promotions

  • Provide personalized advertising

  • Measure advertising performance

  • Recommend products that may interest you

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

  • Detect fraudulent transactions

  • Prevent unauthorized activity

  • Protect our customers

  • Protect our website and Services

  • Investigate suspicious transactions

  • Enforce our Terms of Service

Legal and Regulatory Requirements

We may process personal information where necessary to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Maintain tax and financial records

  • Establish or defend legal claims

  • Protect our legal rights

4. COOKIES AND SIMILAR TECHNOLOGIES

TAIA Jewellery, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep the website functioning

  • Remember your preferences

  • Maintain your shopping cart

  • Understand website traffic

  • Analyze customer behavior

  • Improve website performance

  • Measure advertising effectiveness

  • Provide personalized advertising

  • Detect fraud and security threats

Some cookies are necessary for the website to function properly.

Other cookies may be used for analytics, personalization, or advertising, subject to applicable law and your available privacy choices.

You may be able to control cookies through your browser settings or through any privacy controls available on our website.

Disabling certain cookies may affect the functionality of the Services.

5. SHOPIFY

Our store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and provide our Services.

As part of providing its services, Shopify may collect and process personal information relating to your use of our website and purchases.

Information processed by Shopify is also subject to Shopify’s own privacy practices.

Because Shopify operates globally, your information may be processed or stored in countries different from the country in which you live.

6. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information in the traditional sense of selling customer lists for money.

However, we may share personal information with service providers and business partners where necessary to operate our Services.

These may include:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • Email service providers

  • Customer support providers

  • Analytics services

  • Advertising platforms

  • Fraud prevention providers

  • IT and hosting providers

  • Professional advisers

  • Government or regulatory authorities where legally required

We may share only the information reasonably necessary for these providers to perform services on our behalf.

7. ADVERTISING AND ANALYTICS

We may use third-party advertising and analytics platforms to understand customer behavior and promote TAIA Jewellery.

These platforms may collect information about:

  • Website visits

  • Product views

  • Purchases

  • Device identifiers

  • Cookies

  • Advertising interactions

This information may be used to:

  • Measure advertising effectiveness

  • Build audiences

  • Display personalized advertisements

  • Improve marketing campaigns

Depending on where you live, certain types of targeted advertising or data sharing may be considered a “sale,” “sharing,” or similar activity under applicable privacy laws.

Where required, you may have the right to opt out of certain uses of your personal information.

8. EMAIL AND MARKETING COMMUNICATIONS

If you subscribe to our mailing list, make a purchase, or otherwise provide consent where required, we may send you marketing communications.

These may include:

  • Product launches

  • Promotions

  • Restock announcements

  • Special offers

  • Brand updates

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email.

Even if you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your orders, account, customer service requests, or transactions.

9. INTERNATIONAL DATA TRANSFERS

TAIA Jewellery may use service providers located in different countries.

As a result, your personal information may be transferred to, stored in, or processed in a country other than your country of residence.

Data protection laws in those jurisdictions may differ from those in your home country.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide the Services

  • Fulfill orders

  • Maintain business records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, accounting, or tax obligations

  • Enforce our agreements

Retention periods may vary depending on the type of information and the reason for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to legal requirements.

11. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure.

We therefore cannot guarantee absolute security of information transmitted through the internet.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

12. CHILDREN'S PRIVACY

Our Services are not directed toward children.

We do not knowingly collect personal information from children below the minimum age required under applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at:

contact@taiajewellery.com

We will review the request and take appropriate action where required.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights relating to your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a copy of your personal information

  • Restrict certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising or data-sharing practices

  • Appeal certain privacy decisions where applicable

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, contact:

contact@taiajewellery.com

We may need to verify your identity before completing certain requests.

14. U.S. PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under state law.

Depending on your state of residence, these may include rights relating to:

  • Access

  • Correction

  • Deletion

  • Data portability

  • Targeted advertising

  • Certain forms of data sharing

  • Opting out of certain uses of personal information

Where applicable, privacy requests may be submitted to:

contact@taiajewellery.com

We will not unlawfully discriminate against you for exercising applicable privacy rights.

15. EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND SWITZERLAND

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide additional rights.

Depending on the circumstances, we may process your personal information on legal bases including:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests

  • Consent

Where processing is based on consent, you may withdraw your consent at any time.

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

16. THIRD-PARTY WEBSITES

Our Services may contain links to websites, platforms, or services operated by third parties.

TAIA Jewellery is not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. SOCIAL MEDIA

If you interact with TAIA Jewellery through social media platforms, the applicable social media provider may collect or process information according to its own privacy practices.

Information you voluntarily make public on social media may also be visible to other users.

We are not responsible for the independent privacy practices of social media platforms.

18. USER-GENERATED CONTENT

If you submit reviews, photos, videos, testimonials, or other content to TAIA Jewellery, we may use that content in accordance with our Terms of Service and applicable law.

Please avoid submitting personal information that you do not want displayed publicly when posting reviews or other public content.

19. BUSINESS TRANSFERS

If TAIA Jewellery is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any receiving organization will be required to handle the information in accordance with applicable privacy law.

20. LEGAL DISCLOSURES

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or lawful government request

  • Protect our legal rights

  • Investigate fraud

  • Protect customers or other individuals

  • Protect the security of our Services

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Services

  • Changes to our business practices

  • Changes to technology

  • Changes to legal or regulatory requirements

The most current version will be posted on this page.

Where required by law, we will provide additional notice of material changes.

22. CONTACT US

If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise a privacy right, please contact:

TAIA Jewellery

Email: contact@taiajewellery.com

Website: taiajewellery.com