Shipping policy
We’re so glad you’re here. At TAIA Jewellery, we want your order to arrive safely and as smoothly as possible. Below you’ll find everything you need to know about how we process, ship, and deliver your order.
FREE SHIPPING
TAIA Jewellery offers FREE standard shipping on all orders.
No minimum purchase is required.
Any available expedited or alternative shipping options, when offered, will be displayed at checkout and may be subject to an additional charge.
ORDER PROCESSING
Once your order is placed, you will receive an order confirmation email.
Please review your confirmation carefully and make sure that your:
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Name
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Shipping address
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Contact information
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Items ordered
are correct.
Orders are typically processed, packed, and dispatched within 1–5 business days.
Business days do not include weekends or public holidays.
High-Volume Seasons
During high-volume periods — including holidays, product launches, promotional events, and major sales — processing times may take longer than usual.
We will always work to dispatch orders as quickly as possible, but additional processing time may be required during these periods.
Processing time is separate from shipping and delivery time.
SHIPPING & DELIVERY TIMEFRAMES
After your order has been processed and shipped, estimated delivery is:
5–21 business days
This estimated delivery timeframe applies to all destinations we currently serve.
Please note that delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on:
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Your location
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Local postal services
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Carrier delays
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Customs processing
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Weather conditions
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Public holidays
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High-volume shipping periods
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Transportation disruptions
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Other circumstances outside of TAIA Jewellery’s reasonable control
Processing time and delivery time are separate.
For example, an order may require up to 1–5 business days for processing, followed by approximately 5–21 business days for delivery after shipment.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive tracking information using the contact details provided at checkout.
Please allow some time for tracking information to become active after your order has been dispatched.
Tracking information is supplied by third-party carriers and postal services.
Tracking scans may occasionally:
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Take time to update
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Appear delayed
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Update in batches
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Show limited movement between facilities
These tracking updates are controlled by the shipping carrier and may not always reflect the parcel’s movement in real time.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to update your information before the order is processed, but we cannot guarantee that changes can be made once fulfillment has begun.
Once an order has been shipped, the shipping address generally cannot be changed.
TAIA Jewellery is not responsible for orders delivered to an incorrect address provided by the customer at checkout.
ORDER CHANGES & CANCELLATIONS
If you need to make a change to your order or request a cancellation, please contact:
as soon as possible after placing your order.
We will do our best to accommodate your request.
However, once your order has entered fulfillment or has been shipped, we may no longer be able to:
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Change the shipping address
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Change products or variants
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Add or remove items
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Cancel the order
Once an order has shipped, any eligible return will be handled according to our Refund Policy.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, taxes, import fees, tariffs, or other charges imposed by the destination country.
These charges are determined by local customs authorities and are outside of TAIA Jewellery’s control.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, tariffs, or related fees required by their destination country.
TAIA Jewellery does not determine, collect, or receive these charges unless specifically stated during checkout.
Customs processing may also cause delivery delays.
If customs charges are not paid when required, the parcel may be held, delayed, refused, or returned to sender.
DELIVERY DELAYS
While we aim to have every order delivered within the estimated timeframe, delays can occasionally occur.
TAIA Jewellery is not responsible for delays caused by circumstances outside of our reasonable control, including:
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Customs processing
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Postal or courier disruptions
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Severe weather
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Transportation disruptions
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Limited flight availability
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Natural disasters
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Strikes
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Government restrictions
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Peak shipping seasons
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Incorrect or incomplete shipping information
If your tracking has not updated for an extended period or your order appears significantly delayed, please contact us at:
We will review the available tracking information and assist you with the next steps.
ORDERS MARKED AS DELIVERED
Once tracking confirms that a parcel has been successfully delivered to the shipping address provided at checkout, the order is considered delivered.
If your tracking shows Delivered but you cannot locate your package, we recommend first:
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Checking around your property or designated delivery area
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Checking with household members
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Checking with neighbors
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Checking with building management or reception
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Contacting the local carrier responsible for final delivery
If you are still unable to locate your parcel, contact us as soon as possible at:
We will review the available shipping information and help determine the appropriate next steps.
TAIA Jewellery is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery, except where otherwise required by applicable law.
Any replacement, store credit, or other accommodation offered for a parcel confirmed as delivered may be provided at TAIA Jewellery’s discretion and does not create an obligation to provide the same resolution in future cases.
LOST PACKAGES
If your parcel has not been marked as delivered and appears to have been lost in transit, please contact us at:
We may need to allow the carrier reasonable time to complete delivery or investigate the shipment before determining that a parcel has been lost.
If the carrier confirms that the parcel has been lost in transit, we will review the order and provide an appropriate resolution.
Depending on the circumstances, this may include:
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A replacement shipment
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Store credit
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A refund, where applicable
RETURNED TO SENDER
A parcel may be returned to sender because of:
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An incomplete or incorrect shipping address
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Failed delivery attempts
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Failure to collect the package
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Refusal of the shipment
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Customs issues
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Other carrier-related reasons
If your parcel is returned to us, please contact:
Once the return has been confirmed, we can review the available options with you.
Depending on the circumstances, we may offer:
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Reshipment
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Store credit
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Another appropriate resolution
Additional shipping charges may apply when a parcel must be resent because of an incorrect or incomplete address provided by the customer, failure to collect the parcel, or refusal of delivery.
Packages returned to sender can take several weeks to reach the return facility.
PRE-ORDER ITEMS
If an item is sold as a pre-order, the estimated processing or dispatch timeframe will be stated on the product page.
If your order contains both in-stock and pre-order products, the entire order may be shipped together once the pre-order item becomes available unless otherwise stated.
The estimated delivery timeframe begins after the order has been dispatched.
MULTIPLE PACKAGES
In some cases, an order containing multiple items may be shipped in more than one package.
If this happens:
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Packages may arrive on different dates.
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You may receive more than one tracking number.
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One package arriving before another does not necessarily mean an item is missing.
Please review all tracking information associated with your order before contacting us about a missing item.
PROMOTIONAL ORDERS
Orders placed during promotional events, including Buy 2 Get 2 Free, may require additional processing during high-volume periods.
Promotions do not change our standard estimated delivery timeframe once the order has been dispatched.
Please carefully review your cart and order confirmation to ensure that the products and variants selected are correct.
CONTACT US
If you have any questions about your shipment, tracking, delivery, or order status, please contact:
TAIA Jewellery
Email: contact@taiajewellery.com