Shipping Policy

Free Standard Shipping Worldwide

TAIA offers free standard shipping worldwide to eligible destinations available at checkout. There is no minimum order required.

Available destinations are determined at checkout based on the delivery address entered.

Processing & Delivery

Orders are processed within 1–5 business days.

Once dispatched, estimated transit time is 6–15 business days.

Estimated total delivery time: 7–20 business days from the date your order is placed.

Business days exclude weekends and public holidays.

Delivery times are estimates and are not guaranteed. Carrier operations, customs processing, local delivery conditions and other circumstances outside our control may affect arrival times.

Tracking

Tracking information is emailed once your order ships.

Please allow some time for the carrier's tracking system to register or update your shipment.

If tracking stops updating, your order is significantly delayed or you believe your parcel may be missing, please contact us with your order number so we can investigate.

Import Duties & Taxes

International orders may be subject to import duties, customs fees or local taxes depending on the destination.

These charges, when applicable, are the customer's responsibility unless they have been collected or explicitly included at checkout.

Free standard shipping does not include customs duties, import fees or destination-country taxes.

Address Changes & Cancellations

Please make sure your shipping information is complete and accurate before placing your order.

If you need to request an address change or cancellation, contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been dispatched.

Delayed, Missing or Damaged Deliveries

If your order arrives damaged, is delivered incorrectly, appears to be missing or experiences an unusual delay, please contact us with your order number and available tracking information.

We will review the shipment and work with the carrier when necessary to determine the appropriate resolution.

Returns

Eligible items may be returned in accordance with our 30-day Return Policy.

Approved returns are sent to the United States using the return instructions and address provided by our customer service team.

Please do not send a return to our business address unless we specifically instruct you to do so.

Customers are responsible for return postage unless the item received is defective, damaged or incorrect.

Earrings are excluded from change-of-mind returns.

Return Policy:
https://taiajewellery.com/policies/refund-policy

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Business Information

TAIA Jewellery is operated by NG GROUP LLC.

Business Mailing Address
221 Main St, STE R
Nashua, NH 03060
United States

Email
contact@taiajewellery.com

Phone
+1 (603) 864-9108

Customer Service
Monday–Friday
9:00 AM–5:00 PM Eastern Time