Refund Policy
We hope you love your TAIA Jewellery pieces. If something isn’t quite right, we’ve outlined our return, exchange, and refund process below to keep things simple and transparent.
RETURN ELIGIBILITY
You may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags, packaging, pouches, cards, and accessories included with the item must be returned.
- The item must show no signs of wear, damage, alteration, or improper handling.
- Proof of purchase or your order number may be required.
Items that do not meet these conditions may be refused or may not qualify for a full refund.
NON-RETURNABLE ITEMS
We are unable to accept returns or exchanges for:
- Earrings, due to hygiene and safety reasons, even if they have not been worn.
- Items marked as Final Sale or identified as non-returnable on the product page.
- Gift cards.
- Items that have been worn, used, damaged, altered, or returned without their original packaging.
- Promotional or complimentary items received for free as part of an offer, unless otherwise required by applicable law.
Items purchased as part of a promotional bundle or multi-item offer may be subject to additional return conditions as outlined below.
PROMOTIONAL ORDERS & BUNDLES
If your order was placed using a promotion such as Buy 2 Get 2 Free, the promotional conditions must remain satisfied after any return.
If returning one or more items causes the remaining order to no longer qualify for the original promotion, the value of the promotional discount or complimentary items may be deducted from your refund.
Complimentary items included as part of a promotion do not have an individual cash refund value.
If you would like to return an entire promotional order, all qualifying purchased and complimentary items must be returned together and meet our return eligibility requirements.
HOW TO START A RETURN
To request a return, please contact us at contact@taiajewellery.com.
Please include:
- Your full name
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.
Once your return request has been reviewed and approved, we will provide you with return instructions.
RETURN SHIPPING
Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by applicable law or unless the return is the result of an error by TAIA Jewellery.
We strongly recommend using a tracked shipping service when returning your order.
TAIA Jewellery is not responsible for return parcels that are lost or damaged in transit before reaching us.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome of your return.
If approved, your refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Original shipping fees and return shipping costs are not refundable unless otherwise required by law or the return resulted from an error by TAIA Jewellery.
TAIA Jewellery reserves the right to refuse or reduce a refund if the returned item does not meet the conditions outlined in this policy.
STORE CREDIT
In certain situations, we may offer TAIA Jewellery store credit instead of a refund.
Store credit may apply to:
- Promotional or complimentary items
- Certain bundle-related resolutions
- Returns that have been mutually agreed to be resolved through store credit
- Other situations specifically communicated to the customer
Any store credit issued will be communicated to you before the return is finalized.
Store credit cannot be redeemed for cash unless required by applicable law.
EXCHANGES
Eligible items may be exchanged within 30 days of delivery, subject to availability and the same eligibility requirements applicable to returns.
To qualify:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags and packaging must be included.
Please note:
- Earrings cannot be exchanged due to hygiene and safety reasons.
- Exchange availability depends on current inventory.
- Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
To request an exchange, contact contact@taiajewellery.com and include your order number and the item you would like to exchange.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at contact@taiajewellery.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging
- Any other information reasonably requested to review the claim
Once reviewed, we may offer an appropriate resolution, including:
- A replacement
- A corrected item
- Store credit
- A refund, when applicable
Please do not discard the item or original packaging until your claim has been reviewed.
Normal wear and tear, accidental damage, improper care, or damage caused after delivery are not considered manufacturing defects.
ORDERS MARKED AS DELIVERED
A parcel marked as Delivered by the shipping carrier is considered delivered to the shipping address provided at checkout.
This does not affect your right to request an eligible return under this Refund Policy.
However, if tracking confirms delivery but you are unable to locate the parcel, the issue will be treated as a delivery claim rather than a standard return.
TAIA Jewellery is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery, except where otherwise required by applicable law.
If you cannot locate a package marked as delivered, please contact us as soon as possible at contact@taiajewellery.com.
We may ask you to confirm your shipping information and check with household members, neighbors, building management, or the shipping carrier before a claim can be reviewed.
Please refer to our Shipping Policy for additional information regarding lost, stolen, delayed, or misdelivered packages.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be resent.
Shipping fees related to customer address errors are non-refundable.
Please contact us as soon as possible if you notice an error in your shipping information.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
CANCELLATIONS & ORDER CHANGES
If you need to cancel or modify your order, please contact us as soon as possible at contact@taiajewellery.com.
We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing, fulfillment, or shipment.
Once an order has shipped, it can no longer be canceled and must follow the applicable return process.
REFUND PROCESSING TIMES
Once a refund has been approved, it will be submitted to your original payment method.
Depending on your bank, credit card issuer, or payment provider, it may take several business days for the refund to appear on your account.
TAIA Jewellery does not control processing times after a refund has been submitted to the payment provider.
If you have received confirmation that your refund was issued but have not received the funds after a reasonable period, please contact your bank or payment provider first.
You may also contact us at contact@taiajewellery.com.
CONTACT US
For questions regarding returns, exchanges, damaged items, or refunds, please contact:
TAIA Jewellery
Email: contact@taiajewellery.com