Shipping Policy
We want every TAIA order to reach you as smoothly as possible. Below you’ll find everything you need to know about order processing, shipping, tracking, and delivery.
FREE SHIPPING
TAIA Jewellery offers free standard shipping on all orders, with no minimum purchase required.
Any expedited or alternative shipping options available for your destination will be displayed at checkout and may incur an additional charge.
ORDER PROCESSING
Once your order is placed, you will receive an order confirmation email.
Please review your confirmation carefully and make sure your name, shipping address, contact information, and items ordered are correct.
Orders are typically processed, packed, and dispatched within 1–5 business days. Business days do not include weekends or public holidays.
High-Volume Seasons
During high-volume periods — including holidays, product launches, promotional events, and major sales — processing may take longer than usual.
We always work to dispatch orders as quickly as possible, but additional processing time may be required during these periods.
Please note that processing time is separate from shipping and delivery time.
SHIPPING & DELIVERY TIMEFRAMES
Once your order has been processed and shipped, estimated delivery is:
5–21 business days
This estimated timeframe applies to all destinations we currently serve.
Delivery times are estimates and cannot be guaranteed. Actual delivery times may vary due to your location, local postal services, carrier delays, customs processing, weather conditions, public holidays, high-volume shipping periods, transportation disruptions, or other circumstances outside of TAIA Jewellery’s reasonable control.
Please remember that processing and delivery times are separate. An order may require 1–5 business days for processing, followed by approximately 5–21 business days for delivery after dispatch.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive tracking information using the contact details provided at checkout.
Please allow some time for tracking to become active after dispatch.
Tracking information is provided by third-party carriers and postal services. Updates may occasionally be delayed, appear in batches, or show limited movement between facilities. This does not necessarily mean your package has stopped moving.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error after placing your order, contact contact@taiajewellery.com as soon as possible. We will do our best to update your information before fulfillment begins, but changes cannot be guaranteed once your order is being processed.
Once an order has shipped, the shipping address generally cannot be changed.
TAIA Jewellery is not responsible for orders delivered to an incorrect address provided by the customer at checkout.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact contact@taiajewellery.com as soon as possible after placing it.
We will do our best to accommodate your request. However, once an order has entered fulfillment or has been shipped, we may no longer be able to change the shipping address, change products or variants, add or remove items, or cancel the order.
Once an order has shipped, any eligible return will be handled according to our Refund Policy.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, taxes, import fees, tariffs, or other charges imposed by the destination country.
These charges are determined by local authorities and are outside of TAIA Jewellery’s control.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, tariffs, or related fees required by their destination country.
TAIA Jewellery does not determine, collect, or receive these charges unless specifically stated at checkout.
Customs processing may also cause delivery delays. If required customs charges are not paid, the parcel may be held, delayed, refused, or returned to sender.
DELIVERY DELAYS
While we aim to have every order delivered within the estimated timeframe, delays can occasionally occur due to circumstances outside of our reasonable control, including customs processing, postal or courier disruptions, severe weather, transportation disruptions, natural disasters, strikes, government restrictions, peak shipping seasons, or incorrect or incomplete shipping information.
If your tracking has not updated for an extended period or your order appears significantly delayed, contact contact@taiajewellery.com. We will review the available tracking information and assist you with the next steps.
ORDERS MARKED AS DELIVERED
Once tracking confirms that a parcel has been delivered to the shipping address provided at checkout, the order is considered delivered.
If your tracking shows Delivered but you cannot locate your package, we recommend checking around your property or designated delivery area, with household members or neighbors, with building management or reception where applicable, and with the local carrier responsible for final delivery.
If you are still unable to locate your parcel, contact contact@taiajewellery.com as soon as possible. We will review the available shipping information and help determine the appropriate next steps.
TAIA Jewellery is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery, except where otherwise required by applicable law.
Any replacement, store credit, or other accommodation offered for a parcel confirmed as delivered is provided at TAIA Jewellery’s discretion and does not create an obligation to provide the same resolution in future cases.
LOST PACKAGES
If your parcel has not been marked as delivered and appears to have been lost in transit, please contact contact@taiajewellery.com.
We may need to allow the carrier reasonable time to complete delivery or investigate the shipment before determining that a parcel has been lost.
If the carrier confirms that your parcel has been lost in transit, we will review the order and provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.
RETURNED TO SENDER
A parcel may be returned to sender due to an incomplete or incorrect shipping address, failed delivery attempts, failure to collect the package, refusal of delivery, customs issues, or other carrier-related circumstances.
If your parcel is returned to us, please contact contact@taiajewellery.com.
Once the return has been confirmed, we will review the available options with you. Depending on the circumstances, this may include reshipment, store credit, or another appropriate resolution.
Additional shipping charges may apply when a parcel must be resent due to an incorrect or incomplete address provided by the customer, failure to collect the parcel, or refusal of delivery.
Please note that packages returned to sender may take several weeks to reach the return facility.
PRE-ORDER ITEMS
If an item is sold as a pre-order, the estimated processing or dispatch timeframe will be stated on the product page.
If your order contains both in-stock and pre-order products, the entire order may ship together once the pre-order item becomes available, unless otherwise stated.
The estimated delivery timeframe begins after your order has been dispatched.
MULTIPLE PACKAGES
In some cases, an order containing multiple items may be shipped in more than one package.
Packages may arrive on different dates, and you may receive more than one tracking number. One package arriving before another does not necessarily mean an item is missing.
Please review all tracking information associated with your order before contacting us about a missing item.
PROMOTIONAL ORDERS
Orders placed during promotional events, including Buy 2 Get 2 Free, may require additional processing time during high-volume periods.
Promotions do not change our standard estimated delivery timeframe once an order has been dispatched.
Please carefully review your cart and order confirmation to ensure that all products and variants selected are correct.
CONTACT US
If you have any questions about your shipment, tracking, delivery, or order status, our team is here to help.
TAIA Jewellery
Email: contact@taiajewellery.com