Terms of Service

Overview

Welcome to TAIA Jewellery.

The terms “we,” “us,” and “our” refer to TAIA Jewellery. TAIA Jewellery operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

TAIA Jewellery is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and responsibilities, including warranty disclaimers and limitations of liability.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents under your responsibility to use the Services.

To use certain portions of the Services, including purchasing products, you may be asked to provide information such as your:

  • Name

  • Email address

  • Billing information

  • Payment information

  • Shipping address

  • Contact information

You represent and warrant that all information you provide is accurate, current, and complete and that you have the legal right to provide such information.

You are responsible for maintaining the confidentiality and security of any account credentials associated with your use of the Services.

You are also responsible for activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person without our authorization.

Section 2 — Our Products

We make reasonable efforts to display and describe our jewellery and other products as accurately as possible.

However, product colors, finishes, tones, proportions, and appearance may vary slightly depending on:

  • Screen settings

  • Device type

  • Lighting

  • Photography

  • Production batches

  • Natural variations in materials

Gold and silver tones may therefore appear slightly different in person than they do on your screen.

Product dimensions and measurements are provided as accurately as reasonably possible but may be subject to small manufacturing tolerances.

We do not guarantee that the appearance of a product will be identical to how it appears on your device.

Product descriptions, specifications, prices, availability, and other information may be updated or corrected at any time without prior notice.

We reserve the right to discontinue any product at any time.

We may also limit the sale or quantity of products available to any person, household, geographic region, or jurisdiction.

Section 3 — Jewellery Characteristics and Care

TAIA Jewellery products are designed for everyday wear and certain products may be described as:

  • Waterproof

  • Non-tarnish

  • Hypoallergenic

These descriptions reflect the materials, finishes, testing, and intended characteristics of the applicable products.

However, jewellery longevity and appearance may vary depending on use, care, environment, skin chemistry, exposure to chemicals, and other factors.

Although our jewellery is designed to withstand everyday wear, customers should still take reasonable care of their pieces.

Damage resulting from:

  • Accidental impact

  • Scratching

  • Bending

  • Improper storage

  • Improper handling

  • Exposure to harsh chemicals

  • Misuse

  • Normal wear and tear

is not considered a manufacturing defect.

“Hypoallergenic” means that the product has been designed using materials generally considered suitable for sensitive skin. It does not guarantee that no individual will ever experience sensitivity or an allergic reaction.

Individual reactions may vary.

Nothing in this section limits any rights you may have under applicable consumer protection law.

Section 4 — Orders

When you place an order through our Services, you are making an offer to purchase the products in your order.

TAIA Jewellery reserves the right to accept, decline, limit, or cancel an order where reasonably necessary.

An order is not considered finally accepted until payment has been successfully processed and the order has been accepted for fulfillment.

We may refuse or cancel an order for reasons including:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraud

  • Payment authorization issues

  • Unusual order activity

  • Errors involving promotions or discounts

  • Orders that violate these Terms

If we cancel an order after payment has been processed, we will issue an appropriate refund for the canceled amount.

Please review your order carefully before submitting it.

If you need to request a cancellation or modification, contact us as soon as possible at:

contact@taiajewellery.com

We will do our best to accommodate your request, but we cannot guarantee that an order can be changed once fulfillment has begun.

Once an order has been shipped, it cannot be canceled.

Eligible returns are governed by our Refund Policy.

You represent that purchases made through our Services are for personal or household use unless otherwise agreed by TAIA Jewellery.

Section 5 — Promotions, Discounts and Buy 2 Get 2

TAIA Jewellery may offer promotions, discounts, gifts with purchase, bundle offers, limited-time offers, or other promotional campaigns.

Promotional terms may vary and may be subject to separate eligibility requirements.

Our Buy 2 Get 2 Free promotion may require qualifying products to be added to the cart in accordance with the promotional instructions displayed on the website.

Unless otherwise stated:

  • Complimentary products have no separate cash refund value.

  • Promotional discounts cannot be redeemed for cash.

  • Promotions cannot necessarily be combined with other offers.

  • Promotions may be modified, suspended, or discontinued at any time, subject to applicable law.

  • Promotional availability may be limited by inventory.

If an order placed under Buy 2 Get 2 Free or another multi-item promotion is partially returned, the promotional conditions must remain satisfied by the products kept.

If a return causes the remaining order to no longer qualify for the promotion, the value of the promotional discount or complimentary items may be deducted from the refund.

If the entire promotional order is returned, all qualifying purchased and complimentary items must be returned in eligible condition.

Additional terms may be displayed at checkout or on the applicable promotional page.

Section 6 — Prices and Billing

Prices, promotions, discounts, and offers are subject to change without notice.

The price charged for a product will generally be the price displayed at the time your order is placed, subject to correction of obvious errors.

Any applicable taxes or other charges will be displayed at checkout where required.

TAIA Jewellery currently offers free standard shipping where indicated in our Shipping Policy.

International purchases may still be subject to:

  • Customs duties

  • Import taxes

  • Tariffs

  • Government fees

  • Brokerage fees

  • Other destination-country charges

unless otherwise stated at checkout.

You agree to provide complete and accurate billing and payment information.

You represent and warrant that:

  1. The payment information you provide is valid and accurate.

  2. You are authorized to use the payment method provided.

  3. Charges submitted by TAIA Jewellery will be honored by your payment provider.

  4. You are responsible for applicable charges associated with your purchase.

We reserve the right to correct pricing errors.

If an obvious pricing or promotional error affects an order, we may cancel the affected order and issue an appropriate refund.

Section 7 — Shipping and Delivery

Orders are generally processed within 1–5 business days.

During high-volume periods, including:

  • Holidays

  • Major promotional events

  • Product launches

  • Seasonal sales

  • High-volume shopping periods

processing may take longer.

After shipment, standard delivery is generally estimated at:

5–21 business days

Delivery estimates are not guarantees.

Actual delivery times may vary due to:

  • Shipping carrier delays

  • Customs processing

  • Weather

  • Transportation disruptions

  • Postal disruptions

  • High-volume seasons

  • Government restrictions

  • Incorrect addresses

  • Circumstances outside our reasonable control

Tracking information may be provided after shipment.

Tracking information is supplied by third-party carriers and may occasionally be delayed, limited, or updated in batches.

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for complete information regarding shipping, tracking, delays, returned parcels, lost shipments, and orders marked as delivered.

Section 8 — Returns, Exchanges and Refunds

Returns, exchanges, refunds, and damaged-item claims are governed by our Refund Policy.

Unless an exception applies, eligible return requests must generally be made within 30 days of delivery.

Returned products must meet the eligibility requirements described in our Refund Policy.

Certain items may not be returnable, including:

  • Earrings for hygiene and safety reasons

  • Gift cards

  • Final Sale products

  • Complimentary promotional items for cash value

  • Products specifically identified as non-returnable

Customers are generally responsible for return shipping costs unless the product received was defective, damaged, or incorrect, or otherwise required by applicable law.

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

Section 9 — Intellectual Property

The Services and their content, including without limitation:

  • TAIA Jewellery trademarks

  • Logos

  • Brand names

  • Product names

  • Photography

  • Videos

  • Graphics

  • Text

  • Product descriptions

  • Packaging designs

  • Website design

  • Layout

  • Artwork

  • Advertising materials

  • Social media content

  • Visual assets

are owned by or licensed to TAIA Jewellery and may be protected by applicable intellectual property laws.

These Terms permit you to use our Services for personal, non-commercial purposes only.

Without our prior written consent, you may not reproduce, distribute, modify, publish, publicly display, republish, commercially exploit, sell, license, or create derivative works from protected materials belonging to TAIA Jewellery.

TAIA Jewellery names, logos, slogans, designs, and other brand identifiers may not be used without our prior written authorization.

Section 10 — Optional Tools

We may provide access to tools, features, integrations, applications, or services operated by third parties.

We do not necessarily monitor or control these third-party tools.

Access may be provided on an “as is” and “as available” basis.

Use of third-party tools may also be subject to the terms and privacy policies of the applicable third-party provider.

Your use of optional third-party tools is at your own discretion and risk.

We may introduce new tools, services, features, or functionality in the future, which will also be subject to these Terms.

Section 11 — Third-Party Links

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, privacy practices, accuracy, security, or policies of third-party websites.

If you access a third-party website through our Services, you do so at your own discretion.

We are not responsible for losses or damages resulting solely from transactions between you and independent third-party websites or service providers.

You should review the terms and policies of any third-party service before completing a transaction with them.

Section 12 — Relationship with Shopify

TAIA Jewellery is powered by Shopify, which provides ecommerce infrastructure that enables us to operate our online store.

Purchases made from TAIA Jewellery are transactions directly between you and TAIA Jewellery.

Shopify is not the seller of TAIA Jewellery products.

To the fullest extent permitted by applicable law, Shopify is not responsible for claims relating specifically to products sold by TAIA Jewellery or transactions between you and TAIA Jewellery.

Your use of Shopify-powered functionality may also involve Shopify processing certain information in accordance with its applicable privacy practices.

Section 13 — Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain information relating to your use of the Services may also be collected and processed by Shopify and other service providers used to operate the store.

Information may be processed in jurisdictions different from the jurisdiction in which you reside.

Please review our Privacy Policy for more information about how we collect, use, share, and protect personal information.

Section 14 — Reviews, Feedback and User Content

If you voluntarily submit:

  • Reviews

  • Photos

  • Videos

  • Testimonials

  • Suggestions

  • Ideas

  • Comments

  • Product feedback

  • Other content

collectively referred to as “Feedback,” you grant TAIA Jewellery a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for business and marketing purposes, subject to applicable law.

You represent that:

  1. You own or have permission to submit the Feedback.

  2. Your submission does not infringe the rights of another person.

  3. Your Feedback is truthful to the best of your knowledge.

  4. You will disclose any compensation or incentive associated with the Feedback where legally required.

We may remove content that we reasonably determine is:

  • Illegal

  • Fraudulent

  • Abusive

  • Threatening

  • Defamatory

  • Obscene

  • Infringing

  • Misleading

  • Otherwise inappropriate

You remain responsible for content you submit.

Section 15 — Errors, Inaccuracies and Omissions

From time to time, information on our Services may contain errors, inaccuracies, or omissions.

These may relate to:

  • Product descriptions

  • Product measurements

  • Materials

  • Colors

  • Pricing

  • Discounts

  • Promotions

  • Inventory

  • Availability

  • Shipping

  • Delivery estimates

  • Website content

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

If an error materially affects an order, we may contact you, modify the order with your agreement, or cancel the affected portion and provide an appropriate refund.

Section 16 — Prohibited Uses

You may use our Services only for lawful purposes.

You may not use the Services:

  • For unlawful or fraudulent activities.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, threaten, abuse, defame, or harm another person.

  • To transmit false, fraudulent, or intentionally misleading information.

  • To send spam or unauthorized advertising.

  • To impersonate another individual or organization.

  • To interfere with the proper functioning or security of the Services.

  • To distribute viruses, malware, or other harmful code.

  • To attempt unauthorized access to systems or accounts.

  • To collect personal information about others without authorization.

  • To circumvent technical restrictions or security measures.

  • To use the Services in a manner that materially interferes with other customers.

We reserve the right to restrict, suspend, or terminate access to the Services where we reasonably believe these Terms have been violated.

Section 17 — Automated Systems and Agents

If an automated system, bot, software agent, AI agent, scraper, crawler, or similar technology accesses or interacts with our Services, it must comply with applicable law, these Terms, and any technical restrictions implemented by TAIA Jewellery or our service providers.

Automated systems may not:

  • Circumvent security measures

  • Bypass CAPTCHAs or access restrictions

  • Conceal automated activity where identification is reasonably requested

  • Overload or interfere with our infrastructure

  • Scrape or commercially exploit protected content without authorization

  • Access areas of the Services that we have prohibited automated systems from accessing

We may restrict or block automated access at any time.

Section 18 — Termination

We may suspend or terminate your access to the Services where reasonably necessary, including where we believe:

  • You have violated these Terms.

  • Your activity presents a security risk.

  • Fraudulent or abusive activity is suspected.

  • Continued access may cause harm to TAIA Jewellery, another user, or a third party.

Termination does not eliminate any payment obligation incurred before termination.

Provisions that by their nature are intended to survive termination will remain in effect, including provisions concerning:

  • Intellectual Property

  • Feedback

  • Limitation of Liability

  • Indemnification

  • Governing Law

  • Privacy

  • Dispute-related provisions

Section 19 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted.

  • The Services will always be error-free.

  • Every product will always be available.

  • Every displayed image will reproduce exact colors on every device.

  • Delivery will occur on an exact date unless expressly guaranteed.

Except where expressly stated by TAIA Jewellery or required by law, we disclaim warranties that may otherwise be implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

Section 20 — Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TAIA JEWELLERY AND ITS OWNERS, AFFILIATES, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND BUSINESS PARTNERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.

THIS MAY INCLUDE, WHERE PERMITTED BY LAW:

  • LOST PROFITS

  • LOST REVENUE

  • LOST DATA

  • LOSS OF BUSINESS OPPORTUNITY

  • REPLACEMENT COSTS

  • OTHER INDIRECT LOSSES

Nothing in these Terms limits liability that cannot legally be limited or excluded.

Section 21 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless TAIA Jewellery and its affiliates, officers, employees, agents, contractors, service providers, and licensors from third-party claims, liabilities, damages, losses, or reasonable legal expenses arising from:

  1. Your material breach of these Terms.

  2. Your violation of applicable law.

  3. Your infringement of another person’s rights.

  4. Your unlawful misuse of the Services.

This provision does not apply to the extent a claim results from TAIA Jewellery’s own unlawful conduct or where indemnification is prohibited by law.

Section 22 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

Any unenforceable portion will be considered severed from these Terms.

The remaining provisions will continue in full force and effect.

Section 23 — Waiver and Entire Agreement

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with our:

  • Privacy Policy

  • Refund Policy

  • Shipping Policy

  • Other policies or promotional terms expressly incorporated by reference

constitute the agreement governing your use of the Services.

Section 24 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

TAIA Jewellery may assign or transfer its rights and obligations in connection with:

  • A business reorganization

  • Merger

  • Acquisition

  • Sale of assets

  • Transfer of ownership

  • Other lawful business transaction

subject to applicable law.

Section 25 — Governing Law

These Terms of Service and any separate agreements through which TAIA Jewellery provides Services will be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which TAIA Jewellery’s operating business is headquartered, without prejudice to any mandatory consumer protection rights available to you under applicable law.

Any dispute will be subject to the jurisdiction of the competent courts applicable to TAIA Jewellery’s operating business, except where applicable consumer law provides otherwise.

Section 26 — International Customers

TAIA Jewellery may sell and ship products to customers in multiple countries.

Customers purchasing from outside the jurisdiction in which TAIA Jewellery operates acknowledge that:

  • Local customs rules may apply.

  • Import duties or taxes may apply.

  • Consumer protection laws may vary by country.

  • Certain products or services may not be available in all regions.

Nothing in these Terms is intended to remove mandatory consumer protection rights that apply to you under the laws of your country where those rights cannot legally be waived.

Section 27 — Force Majeure

TAIA Jewellery will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Severe weather

  • Fire

  • Flood

  • War

  • Civil unrest

  • Government action

  • Customs disruptions

  • Carrier disruptions

  • Labor disputes

  • Epidemics or pandemics

  • Transportation interruptions

  • Internet or infrastructure failures

  • Supplier disruptions

  • Other events beyond our reasonable control

We will make reasonable efforts to resume normal operations when possible.

Section 28 — Headings

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

Section 29 — Changes to These Terms

You may review the most current version of these Terms of Service on this page.

We reserve the right to update, modify, or replace portions of these Terms by posting an updated version on our website.

Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms, to the extent permitted by law.

Section 30 — Contact Information

Questions regarding these Terms of Service may be sent to:

TAIA Jewellery

Email: contact@taiajewellery.com

Website: taiajewellery.com